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De-Activation and Re-Activation of the Nautical Guide to New Caledonia
The Guide may not be sold or given to another owner. No license will be issued to anyone who has not bought the guide from a registered dealer or directly from this web site.
The license program is a pain for us as well as for the people who buy our guides but without it there would be so many pirate versions there would be no point in all the work that we have done, and the money we have spent, to bring you the best cruising guides in the world.
The whole issue is complicated, because computers do break down and people do buy new computers - and some people want to have the guide installed on a back up computer. So what happens then?
How can we know if the person wanting another activation code is not simply getting that code for a friend on another yacht? Microsoft and many other software companies like Adobe and antivirus companies only allow you to use their software on one computer. We are forced to do the same thing for the same reason.
Here are some common licensing problems and our solutions:
I have changed something on my computer and the registration box comes up again!
I am buying a new computer - or want to move my guide to another computer.
What if I can't uninstall the license from the old computer?
Can I install the guide on two computers, for backup purposes?
I have changed something on my computer and the registration box comes up again!
The license is able to detect which computer it is on by detecting hardware and software parameters. If you change your DVD Drive or hard drive or install a new operating system the registration box will appear again.
Email me the new activation codes and the disk or download serial number. I will be able to determine if it is the same computer and will issue another activation code for that computer.
I am buying a new computer - or want to put my guide on another of my own computers.
If you want to install the license on a new computer you must uninstall the license from your old computer first.
To uninstall the guide, start the program while holding down the shift key. - this will open the following registration box:
First enter the activation code that you received to activate the guide in the first place (this is to prevent anyone else from uninstalling your guide).
Then click on the radio-button that says "Remove license" and click on ACTIVATE.
You will be asked if you want to uninstall the license. Click OK and the following box will appear:
Click Yes and then
Write down the Remove Code!!
Now install the pogram on your new computer and follow the instructions for activation to get the new registration codes.
IMPORTANT: Before actually sending the Email with the new Site and MID registration codes, you must include the Remove Code AND the serial number of the disk (located on the disk label) or your download receipt number.
Then send the email and we will reply with the activation code - normally within 24 hours.
If the computer is not on-line or the email does not open automatically you can copy the Site Code and MID code (highlight the code by clicking on the box and dragging over the number then hold down the Ctrl key and press the C key at the same time (Ctrl+C).
Open a word file or notepad and paste (Ctrl +V) the code into the file. Do the same for the MID code. Then add the disk serial number or the download serial number and save the file on a USB key. You can email it as an attachment to an email from another computer.
Send it to "activate" at the domain "rocket-guides.com"
If you decide to copy the code by hand onto a piece of paper and send it from an Internet Cafe, please note there are no letter os, only zeros and no letter ls, only number ones. Include the dashes between the number and letter groups.
When we send you the activation code, start the program on the SAME computer (the new one) you sent the registration codes from and the registration box will appear again.
Enter the new code in the box labeled Activation code and then click on ACTIVATE.
That's it. The guide will now work on that computer even if you copy the guide to the hard drive.
The guide works MUCH faster from the hard drive and you don't have to look for the disk every time you want to use it.
You can copy the guide to your hard disk by clicking on the help icon ? and clicking on the link to load the guide onto your hard drive (in the middle of the page). To remove it later, just delete the folder containing the guide from your C: drive.
What if I can't uninstall the license?
If you are unable to uninstall the old license, for example if your computer is lost or stolen or completely inoperable, there is an upgrade fee of $49.50 for a new license. This option is only valid for ONE re-issue of a license.
Click the following button to purchase a re-activation license for AUD$49.50 - don't forget to write the serial number of your guide on the order form. You will also get a download link for the latest upgrade versions. |
Can I install the guide on two computers, for backup purposes?
We will issue you a second activation code for a backup computer for a fee of $49.50. This is valid for only one backup computer.
Click the following button to purchase an activation code for a second computer for AUD$49.50. Don't forget to include the serial number from the disk label or download email on the order form. You will also get a download link for the latest upgrade versions. |
I would like to upgrade to the newest version.
During 2008 and 2010 we revisited all the anchorages in new caledonia and added new photos,GPS route information, new anchorages and many other new features.
If you have a valid license for a prior version you can upgrade to the latest version - either downloading it or as a new DVD.
Upgrade DVD AUD$49.50Enter the Serial Number printed in red on your New Caledonia Cruising Guide disk label or your order number from a download, then click the Buy Now button to purchase the upgrade DVD of the latest version of the cruising guide and the tourism guide to New Caledonia for AUD$49.50. |
DVD Upgrade |
Download the Upgrade for the Guides AUD$35Enter the Serial Number printed in red on your New Caledonia Cruising Guide disk label or your download email then click the Buy Now button to purchase a download for the upgrade to the latest version of the cruising guide and the tourism guide to New Caledonia for AUD$35.00. You must use a download manager like www.freedownloadmanager.org to download these huge files. |
Download Upgrade |
Upgrade Both the Vanuatu and New Caledonia Guides AUD$85Enter the serial number(s) of your guides and click the buy now button to purchase the latest versions of all 4 guides on DVD. |
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Download the upgrade for the Vanuatu and New Caledonia Guides AUD$70Enter the serial number(s) of your guides and click the buy now button to download the latest versions of all 4 guides. You must use a download manager like www.freedownloadmanager.org to download these huge files. |
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